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EvaluPlay Services Summary

 

 

 

EvaluPlay offers services designed to improve business

profitability, scalability and risk management.  We will tailor

a solution to meet your business needs.  Our services are summarized below:

 

Game Billing and E-commerce Solutions

 

EvaluPlay assesses, recommends and implements systems and processes which enable clients to monetize their content.  We identify operating critical success factors and key performance indicators.  Next, we recommend configuration of internal and external resources that result in reduced costs, managed risk, increased revenue opportunities and consistent service level attainment.  Our services include:

 

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Business and functional requirements for in-game storefronts, subscription management systems and billing systems

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RFP/RFI process management

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Software as a Service (SaaS) provider and packaged solution assessment

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Technology integration and implementation planning

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Service level agreements

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Fraud management processes/integration

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Process/policy analysis and design

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Implementation planning and management

 

On-line Payment Methods

 

EvaluPlay works with clients to determine which payment methods their customers prefer to use.  Based on these requirements, EvaluPlay identifies integration requirements and supporting business processes to successfully implement preferred payment methods.  Potential payment methods include credit/debit card, ACH, mobile / landline payment, account-based payment (e.g., PayPal) and payment aggregators.  Our services include:

 

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Business and functional requirements for payment methods

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Payment provider RFP/RFI process management

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Technology integration and implementation planning

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Service level agreements

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Fraud management processes/integration

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Process/policy analysis and design

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Implementation planning and management

 

Customer/Technical Service Strategy, Technology and Process Improvement

 

EvaluPlay works with clients to improve business performance in support of strategic and tactical plans.  First, we identify strategic goals supporting tactical goals and operating metrics.  Next, we evaluate current processes, technology and organizational skills to identify improvement opportunities.  The resulting process changes are evolutionary or revolutionary based on business requirements, employee readiness and technical capabilities.  Our services include:

 

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Customer Service strategy development

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Organization and skills readiness by position

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Outsourcing strategy, implementation and management

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Self-service strategy, processes and technologies

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Performance metrics design/mapping

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Customer Service process/policy analysis and design

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Customer Service tool selection, such as phone system, case management, knowledge management, and e-mail/chat solutions

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Implementation planning and management

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Interim Customer/Technical Service management

 

Customer/Technical Service Resource Management

 

EvaluPlay assists clients with establishing resource planning, deployment and monitoring processes to ensure efficient delivery of services to customer requirements.  Our services include:

 

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Capacity planning process development

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Forecasting and scheduling process development

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Workforce management process and system assessment

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Performance management and measurement process development

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Technology selection

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Resource management process implementation

 

Technology Implementation Management

 

EvaluPlay has relationships with several integration firms that provide technology implementation services, based on client need.

 

 

Click here to learn more about our impact on businesses.

 

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